FAQ

Standard shipping and delivery usually take between 7 to 15 business days depending on your country and exact location. Once your order has been successfully processed and dispatched from our warehouse, you will receive a confirmation email with all active tracking details.

Yes, we proudly ship our fashion collections worldwide! Shipping times, carrier networks, and regional transit rates may vary depending on the destination country. Any shipping fees will be calculated accurately at checkout.

As soon as your package leaves our fulfillment center, we will send you a shipping confirmation email containing a direct tracking link. You can use this link to monitor your delivery status in real-time.

We want you to love your new look. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unused, unwashed apparel items in their original packaging with all tags still attached. Please contact our support team to initiate a return request.

To request a refund, please email our support team with your order details and reason for return. Once your returned package is received, inspected, and approved by our quality control team, we will process your refund back to your original payment method.

If your package arrives damaged or you receive the wrong item, please contact us immediately via email with clear photos of the issue and the outer packaging so we can arrange a brand-new replacement for you right away.

Since we source items from various contemporary designers, fit can vary slightly. We highly recommend checking our detailed sizing charts available on each product page and comparing them to your personal measurements before ordering.

We accept all major credit cards (Visa, Mastercard, American Express) as well as secure and verified digital express checkout options including PayPal, Apple Pay, and Google Pay.

Absolutely. Our online store operates on a secure platform utilizing advanced SSL encryption technology to ensure that all your personal information, billing details, and payment data remain 100% secure, private, and confidential.

We process and pack orders quickly to guarantee fast delivery timelines. If you need to make changes or cancel an order, please email us as soon as possible. Once an order is handed over to the shipping carrier, it can no longer be modified.

For any other questions, concerns, or inquiries not covered in this FAQ page, please feel free to email us directly at neonaboutiquesdrifiting@gmail.com. We reply within 24-48 hours.